Cancellation Policy
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At Shree Vinayak Cargo Transport Services, we aim to provide reliable and timely transportation services. We understand that sometimes plans change, and you may need to cancel your booking. Please review our Cancellation Policy to understand how cancellations are handled.
1. Cancellation Requests
- Customers can request cancellations by contacting us directly via phone or email.
- Cancellations must be made [insert time frame, e.g., 24 hours] before the scheduled pickup to avoid cancellation fees.
2. Cancellation Fees
- Cancellations Made Before [Insert Time Frame]: No cancellation fee will be charged if the cancellation request is made within [insert time frame, e.g., 24 hours] before the pickup time.
- Cancellations Made After [Insert Time Frame]: If a cancellation request is made less than [insert time frame] before the scheduled pickup, a cancellation fee of [insert percentage or amount] will be charged.
3. Non-Refundable Situations
The following situations will not qualify for a refund:
- If the goods are not ready for pickup at the agreed time and location.
- If the shipment is canceled after the transportation service has commenced.
- If incorrect or misleading information was provided during booking, leading to service disruption.
4. Refund Process
- Refunds for eligible cancellations will be processed within [insert time frame, e.g., 7-10 business days] from the date of cancellation.
- Refunds will be issued via the original payment method used at the time of booking.
5. Modifying or Rescheduling Services
- If you wish to reschedule your booking, you can do so by contacting us at least [insert time frame, e.g., 24 hours] before the scheduled pickup. Rescheduling is subject to availability.
- No additional fee will be charged for modifications made within the allowed time frame. However, if the modification request is made too close to the original pickup time, we may charge a fee or treat it as a cancellation.
6. Company-Initiated Cancellations
In certain circumstances, Shree Vinayak Cargo Transport Services may need to cancel a booking due to unforeseen events such as:
- Natural disasters, road closures, or other force majeure events.
- In these cases, we will notify the customer as soon as possible and offer either a full refund or rescheduling without any additional fees.
7. Contact Us for Cancellations
If you need to cancel or modify your booking, please reach out to us at:
- Email: shreevinayakcargotransportserv@gmail.com
- Phone: +91-6378114522
- Address: Shop No 3, Near Umrao Khan Petrol Pump, Dali Bai Circle, Jaisalmer Bypass, Chopasani Road, Jodhpur, Rajasthan – 342005